Facilitating beginnings and endings

Whether you’re facilitating an idea generation session, a training workshop, an off-site or a meeting – you need tools and techniques to make the beginning and ending work well. Why? Too many such gatherings deliver too little – yet at a high cost, when the hourly rate for all the talent in the room is… Read more

Defaulting to email? Beware …

When participants in Zoomly’s ‘How to communicate for clarity’ workshop pause to take a brief self-assessment, they often realise they default to one or two methods – which may not be the best for their message. Reassurance that they’re not alone is needed, and then we can get down to work. So first, let’s deal… Read more

Summer’s a good time to…

Festivals. Melting rail tracks. Hosepipe bans. Thunderstorms. Must be summer. Note: Summer’s also a good time to update this post 🙂 I’ve added a few current links to boost some of the suggestions. When the days are long and it’s still light when we leave work, we can view life a little differently. There may… Read more

Email on holiday? 10 tips to handle it – updated

Around this time last year I created this post in response to requests from participants on Zoomly’s ‘Plan & prioritise’ and ‘Handle pressure’ workshops. It seemed to be popular so no apologies for updating it and reminding you how to handle email while you’re taking that well-earned holiday. With a big ‘Thank You’ to those participants… Read more

20 questions to help you negotiate (and one to avoid)

In Zoomly’s ‘How to negotiate’ workshop (co-created with ‘How to pay less for more’ author Marc Lockley), after participants have practised negotiating with each other, we debrief and ask for insights gained. One of the big ‘aha’ moments people report is the power of asking the right questions – and the perils of asking the… Read more

Beyond the ‘Happy sheet’: 6 steps to get useful training feedback

‘Happy sheets’ are so named because, by the end of a training session (if it’s been done right), participants are feeling good about things. When people have been asked to comment on what they enjoyed about the event, just before they leave the room, it’s no surprise to see praise and enthusiastic comments. ‘Great!’ ‘I… Read more

Jealous of your newly-promoted colleague?

  Your colleague – maybe your best work buddy – just got promoted, and you didn’t. As well as feeling pleased for them, for some of us it’s natural to feel a pang of envy too. But don’t let this feeling get the better of you. Get jealous and it could sour an important working… Read more

Give yourself some feedback – 5 techniques to try

I’ve written elsewhere – and of course in The Feedback Book – about the importance of getting feedback. We could all do with more feedback, so long as it’s of the considered, clear and actionable kind. We can also get feedback by practising self-review and reflection, to raise our awareness of how we did what… Read more