10 ways to defuse conflict

Conflict isn’t something we can avoid at work: from a difference of opinion to an all-out showdown, it’s a fact of organisational life. Sometimes conflict is a healthy debate, leading to an agreement; other times it’s toxic and people get hurt. Typically, our hardwired response is to fight or flight – or simply freeze. But we’re capable of more than that. We can reach resolution without extreme behaviour – try these 10 tips:

Dawn is the author of ‘How to be Zoomly at work’, available on Amazon.