Performance management: the biggest gap in leadership skills?

‘Leadership skills’ is a pretty broad term: from business and commercial acumen, through change management and a whole host of people management skills. Where’s the biggest gap in the skills repertoire? According to the Chartered Institute of Personnel and Development’s 2010 Learning & Development Survey, it’s in performance management, coming top of the gaps for… Read more

Managing performance – ‘feedback’ sandwiches

When the conversation turns to giving feedback, I often get asked for my views on the old ‘sandwich’ approach.  You know, some good stuff either side (the bread) and some not-so-good stuff (the filling) in the middle.  The idea with these ‘feedback’ sandwiches (this is the blogosphere, so I’m using the polite term) is that… Read more