Giving actionable feedback needs action words

We can tangle ourselves in knots when it comes to giving feedback (whether positive or developmental). Particularly us awkward Brits. We dress it up. Put frills and a bow on it. Ahhh – don’t want to hurt anyone’s feelings. Or we feed people sandwiches. Then we get vexed when the recipient of this cat’s cradle… Read more

10 ways to defuse conflict

Conflict isn’t something we can avoid at work: from a difference of opinion to an all-out showdown, it’s a fact of organisational life. Sometimes conflict is a healthy debate, leading to an agreement; other times it’s toxic and people get hurt. Typically, our hardwired response is to fight or flight – or simply freeze. But… Read more

‘Sleight of mouth’ suppresses our emotions

Have you ever heard yourself – or someone else – say this: “I feel it’s…”? What normally comes next? “I feel it’s not right”? “I feel it’s the wrong thing to do”? “I feel it’s unfair”? If this is sounding familiar to you, a) you’re not alone and b) you’re probably a Brit. Now there’s… Read more

What happens when you give people autonomy?

Dan Pink’s best-selling book ‘Drive : The Surprising Truth About What Motivates Us’, talks about the importance of Autonomy, Mastery and Purpose (for a quick recap, check out the 11-minute RSA animate here). Over several years of working with leaders and managers, it’s been my observation that giving people autonomy can be much easier to… Read more