Conflict isn’t something we can avoid at work: from a difference of opinion to an all-out showdown, it’s a fact of organisational life. Sometimes conflict is a healthy debate, leading to an agreement; other times it’s toxic and people get hurt. Typically, our hardwired response is to fight or flight – or simply freeze. But… Read more
Dan Pink’s best-selling book ‘Drive : The Surprising Truth About What Motivates Us’, talks about the importance of Autonomy, Mastery and Purpose (for a quick recap, check out the 11-minute RSA animate here). Over several years of working with leaders and managers, it’s been my observation that giving people autonomy can be much easier to… Read more
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