10 tips for first-time facilitators

“Do I control everything or go with the flow?” This question is one that frequently comes up in our workshops on teams or brainstorming ideas. It’s my observation that people tend more towards one or the other throughout whatever event they’re facilitating. What they take away from the training is the insight that they need… Read more

How clear is your team on its Why, What, Who and How?

  People often ask me questions after training workshops. They didn’t feel comfortable voicing them in front of the group for a whole host of reasons (their boss was also in the room, they didn’t want to show themselves up, they wanted to get some specific advice from someone outside their organisation, to name just… Read more

5 Simple steps to shift from ‘vendor’ to ‘trusted advisor’

When it comes to building and maintaining professional relationships, most of us would prefer to be viewed as a trusted advisor rather than just another vendor. But what does it take to earn that trust? 1. Do your homework One of the first steps to take in building professional relationships is to do your homework…. Read more

Ask or tell? Which works best?

One of the first things that any decent coaching course will cover is the ‘ask-tell’ continuum. Over on the far right we tell people things – from a straightforward answer through to details of what to do and how to do it. On the left we ask them. Both have their uses; both have times… Read more

How long will your new hires stay?

There’s a lot being said and written about HR analytics at the moment. Another way of saying people need to be on top of their numbers. A metric that’s worth a closer look in many organisations is employee retention rates; this could pay dividends – literally. One aspect of retention that could deliver great ROI… Read more