A major variable in whether or not training sticks is the role of the participant’s manager. Some would say the manager is the biggest ROI variable, so great is their influence on the participant’s state of mind as they embark on training and afterwards attempt to apply what they’re learned. Newstrom (1986) identified three significant… Read more
So you’ve noticed that one of your team is turning out to be a star performer. First of all, congratulations – lucky you for having a high performer on your team. Second of all, well done for noticing – all too often, great performance is barely acknowledged, with a grudging, “Well it IS their job… Read more
After Action Reviews (sometimes referred to as AARs) have their origins in the United States military. Tools and techniques that improve team performance often have a military provenance. An advantage of techniques with military origins is that they’ve been tried and tested when the stakes were very high. The idea is that after… Read more
It’s not unusual for teams to experience conflict: in team sports it can get physical, in rock bands it can end in smashed guitars and in the workplace, conflict can lead to poor performance. Ultimately, conflict within teams can see some members shown the exit. Not all conflict is A Bad Thing – it… Read more
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