7 Selling tips for sales-phobes

  I’ve encountered many people who cringe at the very thought of having to sell as part of their job. Once upon a time that included me too. Work on long-term clients? Fine. But actually sell as part of the interaction, or have sales conversations with prospective clients? Rather run a mile or even ten…. Read more

Nature and mental health wellbeing

It’s Mental Health Awareness Week and the theme this year is Nature. Ask anyone what has helped people keep going through the pandemic and nature will be high on the list. The Mental Health Foundation, the organisation behind Mental Health Awareness Week, shares their research* on the impact of nature on mental health. 59% of… Read more

Get a grip on your confidence gremlins

When I facilitate Zoomly’s ‘How to build confidence’ bite-sized workshop, one of the tasks we do early on is identify our ‘confidence gremlins’. These insidious little creatures can give us A Really Hard Time, and sabotage our confidence. Confidence Gremlins can show up after we’ve given our confidence a test, and maybe it’s taken a… Read more

5 good reasons for you to be a mentor

“Why should I be a mentor? What’s in it for me?” can be the response when people are approached to lend their support to a mentoring scheme. Fortunately, there are also those who simply want to support others and give a little back when a new mentoring scheme gets announced. As someone who has the… Read more

L&D Budget Burglars

  Full disclosure: I have a vested interest in Learning and Development (L&D) budgets staying secure. Designing and delivering programmes is how I earn a living. It’s not just me who groans at the thieving though: L&D budget holders find burglary frustrating and annoying. Having to cancel programmes and break the news to employees isn’t… Read more

When feedback ‘doesn’t work’

  “But what if I give someone constructive feedback and it doesn’t work?” This question sometimes comes up in Zoomly’s ‘How to give effective feedback’ workshop. It may be that the participant has given a colleague feedback on their work and has yet to see any improvement in performance. Or, as is often the case… Read more

What lessons can you learn from inspirational leaders?

Recently I’ve been leading Zoomly’s ‘How to develop your leadership style’ workshop quite a lot for different clients. It’s reminded me that this exercise is great for leaders – whether you’re an aspiring leader or already there. One of the first tasks participants work on in is to consider the leaders who’ve inspired them. Time… Read more

Psych Stuff – March 2021

As we take tentative steps to emerge from lockdown, it seems like a good time to share some interesting psychology posts and articles that I’ve found. Here goes: Can you tell if someone’s lying, just by how they speak?  Recent research suggests we’re not as gullible as presumed. Loudness, pitch and emphasis all give us… Read more

Giving feedback? Fillet the fluff. Stick to the facts.

If you speak English because you were born and raised in the UK, giving feedback can be painful. It’s a culture thing. We’re so concerned about about making everyone comfortable and not upsetting anyone, we can dress up feedback with verbiage, meaningless platitudes and tie ourselves in knots of nonsense in the process. Sometimes out… Read more