What’s wrong with a ‘feedback sandwich’?

Experienced givers of feedback will know the alternative (and more widely used) name for this workplace snack. Whatever they’re called, I’m not a fan of them. I’ve lost count of the number of times this point has come up during Zoomly’s ‘How to give effective feedback’ workshops. Someone asks, “What’s so wrong with the old… Read more

7 tips for managing a first jobber

Your team has a new member: a brand-new employee in their very first job. They may be a new graduate recruit, or an apprentice straight out of college or even school. You have been assigned as their manager. If you’re new to managing people, before you go power mad, bear in mind that it’s not… Read more

Psych stuff round-up

Here’s one of my occasional round-ups of psychology reporting and studies that I hope you’ll find useful. Which is more likely to foster wellbeing – introversion or extraversion? Here we go again…Whilst readers who tend towards extraversion may be thinking, ‘obvs, wellbeing’s all about being outgoing and talkative’, and more introverted people may be thinking,… Read more

Productivity tip: understand 3 kinds of time

Shameless plug alert: ‘How to plan and prioritise’ is one of Zoomly’s top-selling workshops. Hmmmm… I wonder why? I think getting on top of what we have to get done is an issue for most of us. We all need to be mindful of where our time’s going – let’s face it, when it’s gone,… Read more

Appealing to people’s preferences to be more persuasive, respectfully

To clarify, this post isn’t about how to manipulate people and somehow put one over on them. That’s neither respectful nor likely to build trust in the long-term. In Zoomly’s ‘How to influence and persuade’ workshop the point is made from the start. There are multiple everyday situations when we simply want to be heard,… Read more

20 inspirational quotes from leaders

If you’re in need of some inspiration, try these words of wisdom from leaders who’ve been there and done that. “You manage things; you lead people.” – Rear Admiral Grace Murray Hopper “The key to successful leadership today is influence, not authority.” – Kenneth Blanchard “Fearlessness is like a muscle. I know from my own… Read more

So you want to be a mentor?

Good for you – and here’s hoping it’s good for your mentee too. Here are some reasons why people step up to the role of mentor in their organisation, professional body or community. Good mentors want to: Help and support others’ development Develop their soft skills Share their experience Broaden their perspective Be a better… Read more

“How do I speak up in meetings – without looking an idiot?”

The questions I get asked when almost everyone has left the training room are priceless. They tend to be something that really matters to someone, yet they’re reluctant to let others know. So if you’ve ever pondered this question but not asked it, here it is (and to the people who ask questions at the… Read more

Presentation tips: lessons from the ancients

“What, presentation tips from my Gran?!” No. Not quite. Presentation tips from the ancient Greeks: specifically for this post, from Aristotle (384 – 322 B.C.). The philosopher has some handy presentation tips for us that have survived remarkably well down the years. To influence and persuade an audience, he said, we need to achieve the… Read more