How well do you handle setbacks?

How do you respond when you’ve stuffed up on a task? Or when you’ve planned to walk part of the way to work –  and it rains? How about when you get some criticism from a colleague? The chatterbox in our head has a huge bearing on how we feel, and therefore on our resilience to… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

7 tips for team motivation

“How do I motivate people?” is a question that we deal with early on in Zoomly’s bite-sized workshop on the topic, as well as how NOT to. There’s more to it than high-fiving people or telling them they’re ‘awesome’ – much more. A useful exercise is to think of when you’ve felt really motivated about… Read more

4 traps awaiting in-house trainers – and how to avoid them

So let’s get the shameless plug out of the way first: I’m often asked to train and support trainers who run in-house training sessions. Phew, that’s better. Now, having been doing this for several years there are 4 traps I frequently see in-house trainers fall into. Here they are, with my advice on what to… Read more

Vital communication skill – listening

Very often when people think of working on their communication skills, they’ll say they need to boost their speaking / presentation / influencing skills. Fair enough – those are indeed applications of communication skills – yet I have a sneaking suspicion that the focus is on transmitting more than receiving. I think the most under-rated… Read more

Are you facing an employee exodus?

  Hot off the press: Investors in People (IiP) have just published their annual ‘Job exodus trends’ for the UK. The report is based on employee sentiment research conducted in December 2018 with 2000 UK respondents. Being somewhat sceptical, I would imagine that if people were asked in December if they were likely to ‘consider moving… Read more

Goal-setting – where do I start?

I often work with groups or individuals on goal-setting. It may be as part of the annual appraisal (yes, there’s a Zoomly bite-sized workshop for that), 1:1 conversations about development and progress, or a coaching conversation. Within the work context, I think it’s a bit simpler to set goals, because when it’s done right, there… Read more

Happy Christmas!

Christmas Whether you’re celebrating with loved ones, hoping it’ll snow, glued to a screen, heading for the sun, missing someone, having a party, travelling for a well-earned break – or wondering where your delivery is – I hope Christmas brings you some cheer and the New Year brings your hopes and dreams. Thank you for… Read more

2018’s most popular

Whether you’re winding down or still working at full throttle, I hope there’s something in this post that’s just what you need for a quick boost – or a completely new perspective. 2018’s most popular TED talks Want to catch up on TED talks? Here you go – TED’s top 25 of 2018. No, I… Read more

Office party howlers and how to avoid them

  December is here…and that means Christmas parties. Not just mince pies and mulled wine – but also colleagues, including your boss. I’ve previously posted festive season tips*; thanks to the readers who asked me to get going with this earlier in December. “I read your post the morning after I’d done EVERYTHING you shouldn’t… Read more