‘Sleight of mouth’ suppresses our emotions

I’ve recently been asked by workshop participants to help out with articulating emotions, so thought it was well worth updating this post. (And thank you for the inspiration – you know who you are 🙂  ) Have you ever heard yourself – or someone else – say this: “I feel it’s…”? What normally comes next?… Read more

Difficult situations? Try these DOs & DON’Ts

‘How to handle difficult situations’ is one of the most popular topics on Zoomly’s menu of workshops. Based on the insights gained on both developing / delivering it and the contributions of hundreds of participants, here are some DOs and DON’Ts to help you when a situation gets difficult. DON’Ts Go for a ‘win’ at… Read more

Are you asking the right questions?

  When you’re working and collaborating with clients, suppliers, colleagues, team members, what questions do you hear? What questions do you ask? Most of us don’t give it too much thought – it’s just a conversation, right? Well, yes and no. Yes, I hope you have two-way conversations with these people. No, asking the right… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

Vital communication skill – listening

Very often when people think of working on their communication skills, they’ll say they need to boost their speaking / presentation / influencing skills. Fair enough – those are indeed applications of communication skills – yet I have a sneaking suspicion that the focus is on transmitting more than receiving. I think the most under-rated… Read more

2018’s most popular

Whether you’re winding down or still working at full throttle, I hope there’s something in this post that’s just what you need for a quick boost – or a completely new perspective. 2018’s most popular TED talks Want to catch up on TED talks? Here you go – TED’s top 25 of 2018. No, I… Read more

Making remote teamwork…work

More and more of us are working remotely; some of us some of the time, some of us all of the time. There are pros and cons… What’s great about working remotely? Many of us can now work any time, wherever we are. We might be working at a regional hub, in a hotel or… Read more

Essential presentation tip – beware small type!

Make sure all the words in your visuals can be read easily. Thanks to my friend Andie Hemming for this one. Now it might sound like common sense…but it isn’t common practice. Andie and I heard – and struggled to see – some very clever people give presentations recently, and that was how I tested… Read more

Defaulting to email? Beware …

When participants in Zoomly’s ‘How to communicate for clarity’ workshop pause to take a brief self-assessment, they often realise they default to one or two methods – which may not be the best for their message. Reassurance that they’re not alone is needed, and then we can get down to work. So first, let’s deal… Read more

Email on holiday? 10 tips to handle it – updated

Around this time last year I created this post in response to requests from participants on Zoomly’s ‘Plan & prioritise’ and ‘Handle pressure’ workshops. It seemed to be popular so no apologies for updating it and reminding you how to handle email while you’re taking that well-earned holiday. With a big ‘Thank You’ to those participants… Read more