101 words to help you boost your EQ

Often when I’m facilitating a workshop, particularly on topics that cover leadership, Emotional Intelligence (EQ) and our mental wellbeing, the subject of emotions comes up. Yet when I ask people to shout out some words for emotions, after ‘Happy’, ‘Angry’ and ‘Sad’ they can soon run out of ideas (often, but not always, the Brits… Read more

7 Selling tips for sales-phobes

  I’ve encountered many people who cringe at the very thought of having to sell as part of their job. Once upon a time that included me too. Work on long-term clients? Fine. But actually sell as part of the interaction, or have sales conversations with prospective clients? Rather run a mile or even ten…. Read more

Have you really got a ‘win:win’ – or just a compromise?

  This question frequently comes up in workshops about influencing, persuading and negotiating: “Surely a compromise IS a win:win – right?” Erm, not really – although at first glance, it may appear to be. However, the difference is important, whether you’re negotiating B2B with multiple stakeholders, agreeing terms on your new job contract or deciding… Read more

How clear is your team on its Why, What, Who and How?

  People often ask me questions after training workshops (whether F2F or virtual). They didn’t feel comfortable voicing them in front of the group for a whole host of reasons (their boss was there, they didn’t want to show themselves up, they wanted to get some specific advice from someone outside their organisation, to name… Read more

How to influence if you’re not an expert (yet)

  In his best-selling book, ‘Influence: The Psychology of Persuasion’, Professor Robert Cialdini sets out six ways to influence others: Liking Reciprocity Social proof Commitment and consistency Scarcity Authority Based on participants’ questions in my workshops on topics such as presentations, communication or – surprise – influencing and persuading*, the last of the six can… Read more

Tips for virtual delegation

Some of us find we’re much more productive working from home, using tech tools to communicate virtually. The rest of us find it harder to deflect or deal with distractions and stay focussed to get the job done. Some people find that, despite the use of email, video calls and chat channels, communication suffers. This… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

Making remote teamwork…work

Here’s a post from the vault that I hope will help you if you’re new to remote working. More and more of us are working remotely; some of us some of the time, some of us all of the time. There are pros and cons… What’s great about working remotely? Many of us can now… Read more

10 tips for writing emails that get read

In these difficult times, we’re all using a range of tech tools to communicate at the moment – which can only be a good thing. Video meetings, chat channels and instant messages all help. And yet for most of us, email is still our default communication tool. So I thought it might help to offer… Read more

Help! My boss ghosts me

Ghosting. There’s a lot of it about. Having started on dating websites when an apparently keen potential date turns unresponsive for no apparent reason, the term is now widely applied in the workplace. Job applicants talk about the potential employee – and/or the agency they applied through – ghosting them. At the same time, recruiters… Read more