10 tips for writing emails that get read

In these difficult times, we’re all using a range of tech tools to communicate at the moment – which can only be a good thing. Video meetings, chat channels and instant messages all help. And yet for most of us, email is still our default communication tool. So I thought it might help to offer… Read more

Help! My boss ghosts me

Ghosting. There’s a lot of it about. Having started on dating websites when an apparently keen potential date turns unresponsive for no apparent reason, the term is now widely applied in the workplace. Job applicants talk about the potential employee – and/or the agency they applied through – ghosting them. At the same time, recruiters… Read more

Help! My colleagues are in different time zones

  Technology never sleeps – and if we’re not careful, so can people working across different time zones. Whilst tech is a great enabler for dispersed teams, it can be a source of pressure and friction. The human element is sometimes missing and there are cultural issues to consider too. These 8 tips aim to… Read more

2 effective sales tools: ears

The most effective sales tools we have are our ears. Yes, those lovely, funny shaped flappy things on each side of our head. When you’re in a selling situation, do you do more talking than listening? We often think of salespeople being ‘smooth talkers’ – yet being full of the blarney isn’t a great selling… Read more

Appealing to people’s preferences to be more persuasive, respectfully

To clarify, this post isn’t about how to manipulate people and somehow put one over on them. That’s neither respectful nor likely to build trust in the long-term. In Zoomly’s ‘How to influence and persuade’ workshop the point is made from the start. There are multiple everyday situations when we simply want to be heard,… Read more

Presentation tips: lessons from the ancients

“What, presentation tips from my Gran?!” No. Not quite. Presentation tips from the ancient Greeks: specifically for this post, from Aristotle (384 – 322 B.C.). The philosopher has some handy presentation tips for us that have survived remarkably well down the years. To influence and persuade an audience, he said, we need to achieve the… Read more

‘Sleight of mouth’ suppresses our emotions

I’ve recently been asked by workshop participants to help out with articulating emotions, so thought it was well worth updating this post. (And thank you for the inspiration – you know who you are 🙂  ) Have you ever heard yourself – or someone else – say this: “I feel it’s…”? What normally comes next?… Read more

Difficult situations? Try these DOs & DON’Ts

‘How to handle difficult situations’ is one of the most popular topics on Zoomly’s menu of workshops. Based on the insights gained on both developing / delivering it and the contributions of hundreds of participants, here are some DOs and DON’Ts to help you when a situation gets difficult. DON’Ts Go for a ‘win’ at… Read more

Are you asking the right questions?

  When you’re working and collaborating with clients, suppliers, colleagues, team members, what questions do you hear? What questions do you ask? Most of us don’t give it too much thought – it’s just a conversation, right? Well, yes and no. Yes, I hope you have two-way conversations with these people. No, asking the right… Read more