7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

7 Ways to learn and grow in 2020

Being a bit of a fan of learning, a new year always ushers in some new plan to learn…something. It seems I’m not alone. Why do we get the learning bug? We might want to: Boost career prospects with some Continuous Professional Development (CPD) Develop a skill Rekindle a childhood passion Deal with ‘unfinished business’… Read more

Why should you review your year – and how?

  You may well be thinking, “Really? Why should I bother!?” – and you may have a point. After all, things change: unpredictable events, unforeseen outcomes and unintended consequences. Life happens. On some level, we know that looking back is an essential step to moving forward. Yet we can give ourselves too many excuses to… Read more

Interview questions to help you hire right

  One of Zoomly’s clients took an interesting approach to their six-pack of bite-sized workshops: they repeated the same topic, ‘How to interview potential recruits’, six times. This meant that they were able to provide essential basic training for all the managers who get involved in the hiring process. Some of them were pretty senior,… Read more

Is it too late to evaluate your training programme?

As the end of the year gets ever nearer, many a Learning & Development professional finds themselves trying to establish the value of their efforts. Yes, they got feedback at the time (before anyone left the room if they were smart) but they know that was just the initial reaction. How to find the value… Read more

Essential questions mentors need to ask

You’re stepping up to mentor someone – well done. Having worked with employers and professional groups over several years to support their schemes, I’ve learned that the likelihood of a successful mentoring relationship is set at the start. If it gets off on the wrong foot, it can be hard to sustain. But if the… Read more

Why You’re Not Achieving Your Goals

  How are you doing? Good? And how well are you progressing towards your goals right now? Not this quarter, or even this month, but right now, here, today. If we’re not careful, all that planning (or daydreaming, or wishful thinking) we did way back when the year seemed all shiny and new will come… Read more

What’s wrong with a ‘feedback sandwich’?

Experienced givers of feedback will know the alternative (and more widely used) name for this workplace snack. Whatever they’re called, I’m not a fan of them. I’ve lost count of the number of times this point has come up during Zoomly’s ‘How to give effective feedback’ workshops. Someone asks, “What’s so wrong with the old… Read more

7 tips for managing a first jobber

Your team has a new member: a brand-new employee in their very first job. They may be a new graduate recruit, or an apprentice straight out of college or even school. You have been assigned as their manager. If you’re new to managing people, before you go power mad, bear in mind that it’s not… Read more