Stages of learning – what to watch out for

Most of us are always learning in some way: to build our knowledge, master a new tech tool, or to boost our presentation skills for example. Beyond the workplace, we might be learning a new language or trying to improve our technique in our preferred sport. As adults, we learn differently to young children, who… Read more

What can you do if someone’s work isn’t good enough?

  You’ve delegated a task to a colleague. They’ve been working on it without needing any help from you – or so it seemed. Finally, the time comes for you to review what they’ve done. Frankly, the work isn’t up to the standard required. What can you do? First of all, well done for getting… Read more

7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

What’s wrong with a ‘feedback sandwich’?

Experienced givers of feedback will know the alternative (and more widely used) name for this workplace snack. Whatever they’re called, I’m not a fan of them. I’ve lost count of the number of times this point has come up during Zoomly’s ‘How to give effective feedback’ workshops. Someone asks, “What’s so wrong with the old… Read more

Are you a ‘hard marker’ on people’s performance?

At this time of year, many employers are conducting mid-year performance reviews. And many children will soon be getting their school reports. Did you ever get this comment in your school reports: “Must try harder”? I certainly did. With the passing of time and the benefit of hindsight I appreciate the intent and feel less… Read more

When feedback ‘doesn’t work’

  “But what if I give someone constructive feedback and it doesn’t work?” This question sometimes comes up in Zoomly’s ‘How to give effective feedback’ workshop. It may be that the participant has given a colleague feedback on their work and has yet to see any improvement in performance. Or, as is often the case… Read more

Don’t know who can you ask for feedback? Here’s an A-Z

A question that often comes up when I facilitate Zoomly’s ‘How to give effective feedback’ workshop is who to ask for it. After all, feedback isn’t just about commenting on others’ performance; we need feedback on ours too. Some people seem to think there’s no-one to ask or feel a bit awkward about asking. I’m… Read more

Get Feedback To Get Promoted

Speaking as a Brit, I’m acutely aware that the very word ‘feedback’ can make the toes curl. Those from other countries and cultures may indeed smile. Here we can talk a good game but, when it comes to the crunch, I suspect many people would rather do public speaking than give or get feedback on… Read more

Evaluating creative work? 6 tips to build your opinion muscles

Want to better handle those moments when you’re asked to evaluate creative work, a.k.a. feed back to the people who did it? Yep, there’s a Zoomly bite-sized workshop for that*. This is something that happens a lot in creative enterprises of all persuasions: content creators, ad / design / media / branding / experience /… Read more

4 excuses for dodging feedback – and what to instead

Whenever I deliver Zoomly’s ‘How to give effective feedback’ bite-sized workshop, there’s some initial squirming from a number of the participants. Particularly the Brits: we seem to get tangled in skirting around the subject, dressing it up, putting a bow on it – and let’s not forget serving up s*%t sandwiches*. Some of us find… Read more