Practical tips. Prompts to get you thinking. The odd rant.

  I’ve encountered many people who cringe at the very thought of having to sell as part of their job. Once upon a time that included me too. Work on long-term clients? Fine. But actually sell as part of the interaction, or have sales conversations with prospective clients? Rather run a mile or even ten…. Read more

    After Action Reviews (sometimes referred to as AARs) have their origins in the United States military. Tools and techniques that improve team performance often have a military provenance. An advantage of techniques with military origins is that they’ve been tried and tested when the stakes were very high. The idea is that after… Read more

  It’s not unusual for teams to experience conflict: in team sports it can get physical, in rock bands it can end in smashed guitars and in the workplace, conflict can lead to poor performance. Ultimately, conflict within teams can see some members shown the exit. Not all conflict is A Bad Thing – it… Read more

For most people who get promoted, there’s more judgement than luck involved in getting that promotion. ‘I deserve it’ isn’t enough. But there’s much more you can do to improve your prospects.

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

  What’s your reaction to that question: do you relish the time you spend having a 1:1 conversation with one of your team members to discuss their progress? Or do you find 1:1s a waste of time, a tick-box exercise? Or maybe, you find 1:1s a little uncomfortable? Welcome to your job. If you’ve progressed… Read more

Most of us are always learning in some way: to build our knowledge, master a new tech tool, or to boost our presentation skills for example. Beyond the workplace, we might be learning a new language or trying to improve our technique in our preferred sport. As adults, we learn differently to young children, who… Read more

  This is the second part of a pair of posts about mentoring: the signs that it’s not working as it should and what to do. You can find Part 1 here, where I set out the first 3 signs. 4. Little or no progress When mentoring works well, each meeting ends with the mentee… Read more

Continuous Professional Development (CPD) can take many forms, e.g. courses, coaching (group or 1:1) and mentoring – to name a few. When I’ve assessed submissions for L&D awards, the majority of entries stick to courses; yet there are many more learning opportunities. For example, reading is an often-overlooked option – well, as an author I… Read more

  Whether you’re back at the office, still WFH, or combining both, work will always need to be done. We can have our own default ways of working, because ‘that’s how I’ve always done it’ or ‘how we do it round here’. That’s fine if everything is getting done right and on time…but if we… Read more