10 Tips to manage stakeholders

For many of us stakeholder management is a fact of contemporary working life – we’re usually dealing with different people or groups, with differing interests, in the process of getting stuff done. (I should say upfront that I’m not a global-sized engineering projects guru; if that’s what you seek The Association for Project Management is… Read more

10 tips for managing a new team

For the purpose of this post, let’s assume that the whole team is being formed for the first time. So your employer is taking on a new project, or has won a significant contract, or is setting up a new venture. If you’ve been selected to lead this team, chances are you’ve been involved in… Read more

7 email tips

Image ‘email overload’ by VectorStory / Deposit Photos The two biggest bugbears of contemporary working life are meetings and emails. We wade through a swamp of the former and are regularly overwhelmed by a torrent of the latter. The volume of email is mind-boggling: Palo Alto tech firm Radicati predicts 269 billion emails will be… Read more

10 tips for managing a high performer

Image by macrovector (Askold Romanov) / Deposit Photos So you’ve noticed that one of your team is turning out to be a star performer. First of all, congratulations – lucky you for having a high performer on your team. Second of all, well done for noticing – all too often, great performance is barely acknowledged,… Read more

What do people really mean when they ask for ‘collaboration’?

For some time now I’ve been doing a fair bit of work around collaboration – at least that’s generally the starting point. Yet when we dig deeper into what’s really going on ‘collaboration’ may be what someone says they want, but isn’t really what they’re after. The harsh reality is they actually want someone else… Read more

Influencing isn’t manipulating – keep it R.E.A.L.

The word ‘influence’ is defined by oxforddictionaries.com as, “The capacity to have an effect on the character, development, or behaviour of someone or something, or the effect itself” and, “The power to shape policy or ensure favourable treatment from someone, especially through status, contacts, or wealth; examples include someone “being a good influence [on another… Read more

Why I’ve written ‘The Feedback Book’

Drum roll… fanfare… and shameless plug alert… my new book, ‘The Feedback Book’ is out this week.   Why did I write The Feedback Book? Here are 6 reasons.   Because feedback is too important to wait for the annual appraisal Historically, employees could expect to get feedback on their performance at work in their… Read more

Ask a coach: “How do I get promoted?”

This is one of those questions that I sometimes get asked after a training workshop, when someone hangs back because they’ve got a burning question that they didn’t want their colleagues to hear. On one hand I can help, as I can offer suggestions that enable the individual to clarify what they may need to… Read more

Ask a coach: ‘How do I coach my team members to take action?’

This question often comes up when I work with managers; it may be that a) they’ve delegated something and the team member just didn’t get to complete (or even start) the job; or b) they’ve been applying their newly-learned coaching skills and their team members are mostly really responding well to this approach, but some… Read more