Book review: The A**hole Survival Guide by Robert I. Sutton

Professor Robert I. Sutton is now known to many as ‘the Asshole Guy’, having given us ‘The No Asshole Rule’, followed by ‘The Asshole Survival Guide’. So if the A-word is too strong for you, look away – and miss out. I like a book that doesn’t mince its words. It’s also good if there’s… Read more

7 steps to better collaboration

See the situation through their eyes The same situation can be perceived very differently depending on our perspective. Picture what’s going on for the other person – what’s at stake for them? We can assume – wrongly – what their aims are. What positive intentions do they have? Be clear on what you care about… Read more

Collaboration: overrated or misunderstood?

  I’m hearing a lot – and I mean A LOT – at the moment about ‘collaboration’ from different parties. The most vociferous are those disgruntled folk who would really much prefer it if all the different suppliers, partners, contractors, stakeholders, call-them-what-you-wills that they deal with …could just please get on with it. Together. And… Read more

10 ways to defuse conflict

Conflict isn’t something we can avoid at work: from a difference of opinion to an all-out showdown, it’s a fact of organisational life. Sometimes conflict is a healthy debate, leading to an agreement; other times it’s toxic and people get hurt. Typically, our hardwired response is to fight or flight – or simply freeze. But… Read more

How to handle conflict? 10 tips to try

What is conflict? Definitions vary wildly – from a difference of opinion to an all-out confrontation. Wherever you find yourself on that broad spectrum, it’s well worth stopping to think about how you handle conflict. Why? Because we tend to default in tricky situations – and often in ways that aren’t helpful. And as differences… Read more