Giving actionable feedback needs action words

We can tangle ourselves in knots when it comes to giving feedback (whether positive or developmental). Particularly us awkward Brits. We dress it up. Put frills and a bow on it. Ahhh – don’t want to hurt anyone’s feelings. Or we feed people sandwiches. Then we get vexed when the recipient of this cat’s cradle… Read more

10 ways to defuse conflict

Conflict isn’t something we can avoid at work: from a difference of opinion to an all-out showdown, it’s a fact of organisational life. Sometimes conflict is a healthy debate, leading to an agreement; other times it’s toxic and people get hurt. Typically, our hardwired response is to fight or flight – or simply freeze. But… Read more

Values – walked and talked, or just words on the wall?

  Values   Blah blah blah blah blah blah blah Blah blah blah blah blah blah blah Blah blah blah blah blah blah blah Do a quick search for ‘organisation values’ and you’ll strike a rich seam of carefully crafted words. No doubt much time and resource was devoted to their development, and much debate… Read more

10 great quotes on goals

  1.“Life can be pulled by goals just as surely as it can be pushed by drives”. Viktor Frankl   2. “Our plans miscarry because they have no aim. When a man does not know what harbour he is making for, no wind is the right wind”. Seneca   3. “Don’t bunt. Aim out of… Read more

Boost your self-awareness – and your performance

  Self-awareness has been a bit of a topic for me lately. I recently gave a talk about raising our Emotional Intelligence that – naturally – included self-awareness and saw people were taking notes. Most of us aren’t as self-aware as we could be – we may believe we know ourselves, but often don’t pause… Read more

How to handle conflict? 10 tips to try

What is conflict? Definitions vary wildly – from a difference of opinion to an all-out confrontation. Wherever you find yourself on that broad spectrum, it’s well worth stopping to think about how you handle conflict. Why? Because we tend to default in tricky situations – and often in ways that aren’t helpful. And as differences… Read more