7 delegation traps for new managers – and how to beat them

  You’ve been promoted – well done! So now that you manage other people, a significant part of your job is delegating work to them. This can be a watershed moment for many a new manager, particularly when it comes to delegating tasks that were once your job to get done. Those who get delegation… Read more

What can you do if someone’s work isn’t good enough?

  You’ve delegated a task to a colleague. They’ve been working on it without needing any help from you – or so it seemed. Finally, the time comes for you to review what they’ve done. Frankly, the work isn’t up to the standard required. What can you do? First of all, well done for getting… Read more

7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

6 ways to say ‘Thank You’

Investors in People (IiP) have just published their annual ‘Job exodus trends’. It makes essential reading for managers – though brace yourselves, it’s not pretty. Here’s a few headlines: 77% are stressed of respondents at work Over half are looking for another job 24% are unhappy at work The point that really stood out for… Read more

7 ways to keep your team motivated

  How can you tell your team is really motivated? What are the signs that say so? Do they show enthusiasm for their work, their colleagues and the wider organisation? Is there discretionary effort – going above and beyond what’s expected (as opposed to demanded)? Are they energised and engaged? Research old and new* backs… Read more

Why You’re Not Achieving Your Goals

  How are you doing? Good? And how well are you progressing towards your goals right now? Not this quarter, or even this month, but right now, here, today. If we’re not careful, all that planning (or daydreaming, or wishful thinking) we did way back when the year seemed all shiny and new will come… Read more

What’s wrong with a ‘feedback sandwich’?

Experienced givers of feedback will know the alternative (and more widely used) name for this workplace snack. Whatever they’re called, I’m not a fan of them. I’ve lost count of the number of times this point has come up during Zoomly’s ‘How to give effective feedback’ workshops. Someone asks, “What’s so wrong with the old… Read more

7 tips for managing a first jobber

Your team has a new member: a brand-new employee in their very first job. They may be a new graduate recruit, or an apprentice straight out of college or even school. You have been assigned as their manager. If you’re new to managing people, before you go power mad, bear in mind that it’s not… Read more

Improve your appraisals with one small word

Something that’s been coming up in Zoomly’s workshops recently is goals. Not in a good way; we’re talking about goals that are unclear, too vague and utterly unhelpful. Whether the topic is appraisal discussions, coaching skills for 1:1 conversations or simply giving feedback (yes, you can have a Zoomly workshop on each of those topics),… Read more

Are you a ‘hard marker’ on people’s performance?

At this time of year, many employers are conducting mid-year performance reviews. And many children will soon be getting their school reports. Did you ever get this comment in your school reports: “Must try harder”? I certainly did. With the passing of time and the benefit of hindsight I appreciate the intent and feel less… Read more