When feedback ‘doesn’t work’

  “But what if I give someone constructive feedback and it doesn’t work?” This question sometimes comes up in Zoomly’s ‘How to give effective feedback’ workshop. It may be that the participant has given a colleague feedback on their work and has yet to see any improvement in performance. Or, as is often the case… Read more

Giving feedback? Fillet the fluff. Stick to the facts.

If you speak English because you were born and raised in the UK, giving feedback can be painful. It’s a culture thing. We’re so concerned about about making everyone comfortable and not upsetting anyone, we can dress up feedback with verbiage, meaningless platitudes and tie ourselves in knots of nonsense in the process. Sometimes out… Read more

Tools for mentors and mentees

Q. Why do mentors and their mentees need tools? A. Because in a professional context, mentoring isn’t ‘just a chat’: it’s a process through which people gain clarity, insights and self-knowledge, enabling mentees to achieve goals. If you’re a newcomer to mentoring (mentor or mentee), I recommend you read my posts ‘Essential questions mentors need… Read more

Are you delegating, dumping or micro-managing?

When I facilitate ‘How to delegate effectively’ workshops, something participants need help with early on is their reluctance to delegate. This can show up as self-imposed obstacles that get in the way such as, “I don’t want to overload them”, “I’m not sure they’ll get it right”, “I’m too busy to delegate properly” and of… Read more

Develop your team’s strengths

    Q: ‘Why strengths?’ A: Because when we identify and apply our strengths, we’re energised, engaged, more effective  – and more likely to do better work. When all team members are aware of their own and their team-mates strengths, they are more likely to apply these assets to the team’s performance. Q: ‘Doesn’t that… Read more

Boost your team’s confidence with coaching

A question I sometimes hear from participants in Zoomly’s workshops is ‘How can I convince someone to step up?’ When we explore this it’s often the case that the person in question seems to lack confidence – even though their manager sees them as very capable. For example, they: Seek approval for every step of… Read more

Managing upwards: fix what needs fixing

when we’re new in a role, we can default to doing what we’re good at – but that may not be what’s really needed. First, find out what needs fixing – watch out, it may not be what you think…

6 vital signs of employee motivation

The dictionary defines motivation thus: “willingness to do something, or something that causes such willingness”. In the workplace, what motivates employees to do their best work? Looking for answers finds some common themes. 1.Autonomy Autonomy features strongly in reports and research on workplace motivation. Dan Pink, in his best-selling ‘Drive: The Surprising Truth About What… Read more

Team effectiveness tip: checklists

Ever wondered why some teams are super effective and others screw up far more often? It may be the team isn’t learning from their day-in, month-out work and is repeating old mistakes. If this is problem, checklists can really help. If you’re working remotely, they’re essential. Sound out some teams about whether they use checklists… Read more