I’ve been on both sides of this experience. As the employee, I’ve felt the dejection when something I’ve worked hard at gets the ‘red pen treatment’, i.e. nothing but fault-finding and critical feedback, ‘must try harder’. Yet as a manager, I’ve also felt the frustration at having to explain something again – and again. And… Read more
Your relationship with your immediate boss is one of the most important professional relationships you’ll have. Over the course of your career you’ll pick up loads of lessons from the different people you’ll report to – yes, even when you make CEO. Your manager has a huge impact on how you feel – about… Read more
Are you being delegated to or simply dumped on? If your manager gives you work to do and you’re not sure why it’s needed, where it fits in and just how on earth you should do it, chances are that you’re being dumped on. Or, dare I suggest, not listening all that actively to said… Read more
Speaking as a Brit, I’m acutely aware that the very word ‘feedback’ can make the toes curl. Those from other countries and cultures may indeed smile. Here we can talk a good game but, when it comes to the crunch, I suspect many people would rather do public speaking than give or get feedback on… Read more
When your manager gives you a task to do and you don’t know where to start, what can you do?
Your relationship with your boss (or bosses) will most likely be one of the biggest influences on your career. I’m very grateful to the different bosses I’ve worked for over the years, having learned valuable lessons from them all. OK, some of those lessons may be of the ‘what NOT to do’ kind, but good… Read more
when we’re new in a role, we can default to doing what we’re good at – but that may not be what’s really needed. First, find out what needs fixing – watch out, it may not be what you think…
Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked. The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more
Ghosting. There’s a lot of it about. Having started on dating websites when an apparently keen potential date turns unresponsive for no apparent reason, the term is now widely applied in the workplace. Job applicants talk about the potential employee – and/or the agency they applied through – ghosting them. At the same time, recruiters… Read more
The questions I get asked when almost everyone has left the training room are priceless. They tend to be something that really matters to someone, yet they’re reluctant to let others know. So if you’ve ever pondered this question but not asked it, here it is (and to the people who ask questions at the… Read more
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