When feedback ‘doesn’t work’

  “But what if I give someone constructive feedback and it doesn’t work?” This question sometimes comes up in Zoomly’s ‘How to give effective feedback’ workshop. It may be that the participant has given a colleague feedback on their work and has yet to see any improvement in performance. Or, as is often the case… Read more

Difficult situations? Try these DOs & DON’Ts

‘How to handle difficult situations’ is one of the most popular topics on Zoomly’s menu of workshops. Based on the insights gained on both developing / delivering it and the contributions of hundreds of participants, here are some DOs and DON’Ts to help you when a situation gets difficult. DON’Ts Go for a ‘win’ at… Read more

International Women’s Day – how will you celebrate it?

What is International Women’s Day and how did it come about? We have The United Nations to thank; they officially began the Day in 1975, the year designated International Women’s Year. But #IWD’s origins go back to 1908 in USA, when women working in the garment industry took strike action over poor workplace conditions. A… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

7 tips for team motivation

“How do I motivate people?” is a question that we deal with early on in Zoomly’s bite-sized workshop on the topic, as well as how NOT to. There’s more to it than high-fiving people or telling them they’re ‘awesome’ – much more. A useful exercise is to think of when you’ve felt really motivated about… Read more

Vital communication skill – listening

Very often when people think of working on their communication skills, they’ll say they need to boost their speaking / presentation / influencing skills. Fair enough – those are indeed applications of communication skills – yet I have a sneaking suspicion that the focus is on transmitting more than receiving. I think the most under-rated… Read more

Are you facing an employee exodus?

  Hot off the press: Investors in People (IiP) have just published their annual ‘Job exodus trends’ for the UK. The report is based on employee sentiment research conducted in December 2018 with 2000 UK respondents. Being somewhat sceptical, I would imagine that if people were asked in December if they were likely to ‘consider moving… Read more

Office party howlers and how to avoid them

  December is here…and that means Christmas parties. Not just mince pies and mulled wine – but also colleagues, including your boss. I’ve previously posted festive season tips*; thanks to the readers who asked me to get going with this earlier in December. “I read your post the morning after I’d done EVERYTHING you shouldn’t… Read more

Making remote teamwork…work

More and more of us are working remotely; some of us some of the time, some of us all of the time. There are pros and cons… What’s great about working remotely? Many of us can now work any time, wherever we are. We might be working at a regional hub, in a hotel or… Read more

4 excuses for dodging feedback – and what to instead

Whenever I deliver Zoomly’s ‘How to give effective feedback’ bite-sized workshop, there’s some initial squirming from a number of the participants. Particularly the Brits: we seem to get tangled in skirting around the subject, dressing it up, putting a bow on it – and let’s not forget serving up s*%t sandwiches*. Some of us find… Read more