Stages of learning – what to watch out for

Most of us are always learning in some way: to build our knowledge, master a new tech tool, or to boost our presentation skills for example. Beyond the workplace, we might be learning a new language or trying to improve our technique in our preferred sport. As adults, we learn differently to young children, who… Read more

7 delegation traps for new managers – and how to beat them

  You’ve been promoted – well done! So now that you manage other people, a significant part of your job is delegating work to them. This can be a watershed moment for many a new manager, particularly when it comes to delegating tasks that were once your job to get done. Those who get delegation… Read more

2 effective sales tools: ears

The most effective sales tools we have are our ears. Yes, those lovely, funny shaped flappy things on each side of our head. When you’re in a selling situation, do you do more talking than listening? We often think of salespeople being ‘smooth talkers’ – yet being full of the blarney isn’t a great selling… Read more

What can you do if someone’s work isn’t good enough?

  You’ve delegated a task to a colleague. They’ve been working on it without needing any help from you – or so it seemed. Finally, the time comes for you to review what they’ve done. Frankly, the work isn’t up to the standard required. What can you do? First of all, well done for getting… Read more

7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

6 ways to say ‘Thank You’

Investors in People (IiP) have just published their annual ‘Job exodus trends’. It makes essential reading for managers – though brace yourselves, it’s not pretty. Here’s a few headlines: 77% are stressed of respondents at work Over half are looking for another job 24% are unhappy at work The point that really stood out for… Read more

Interview questions to help you hire right

  One of Zoomly’s clients took an interesting approach to their six-pack of bite-sized workshops: they repeated the same topic, ‘How to interview potential recruits’, six times. This meant that they were able to provide essential basic training for all the managers who get involved in the hiring process. Some of them were pretty senior,… Read more

7 ways to keep your team motivated

  How can you tell your team is really motivated? What are the signs that say so? Do they show enthusiasm for their work, their colleagues and the wider organisation? Is there discretionary effort – going above and beyond what’s expected (as opposed to demanded)? Are they energised and engaged? Research old and new* backs… Read more

Is it too late to evaluate your training programme?

As the end of the year gets ever nearer, many a Learning & Development professional finds themselves trying to establish the value of their efforts. Yes, they got feedback at the time (before anyone left the room if they were smart) but they know that was just the initial reaction. How to find the value… Read more

What’s wrong with a ‘feedback sandwich’?

Experienced givers of feedback will know the alternative (and more widely used) name for this workplace snack. Whatever they’re called, I’m not a fan of them. I’ve lost count of the number of times this point has come up during Zoomly’s ‘How to give effective feedback’ workshops. Someone asks, “What’s so wrong with the old… Read more