7 Selling tips for sales-phobes

  I’ve encountered many people who cringe at the very thought of having to sell as part of their job. Once upon a time that included me too. Work on long-term clients? Fine. But actually sell as part of the interaction, or have sales conversations with prospective clients? Rather run a mile or even ten…. Read more

Conflict within teams – causes and cures

  It’s not unusual for teams to experience conflict: in team sports it can get physical, in rock bands it can end in smashed guitars and in the workplace, conflict can lead to poor performance. Ultimately, conflict within teams can see some members shown the exit. Not all conflict is A Bad Thing – it… Read more

How to influence without manipulating

  Right at the start of Zoomly’s ‘How to influence and persuade’ workshop, we discuss the importance of influencing for mutual benefit. If that’s your goal, chances are you won’t sink to using manipulation, which is a concern people naturally have about this topic. The simple way to decide if someone’s influencing or manipulating is… Read more

10 ways to improve your promotion prospects

For most people who get promoted, there’s more judgement than luck involved in getting that promotion. ‘I deserve it’ isn’t enough. But there’s much more you can do to improve your prospects.

7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

Help! My boss is a micro-manager

Being micro-managed can affect our feelings about how competent we are in our jobs, and dent our confidence – if we let it. On the other hand, there’s a lot that can be learned from working with a micro-manager, both about the job itself and about handling professional relationships. What can you do? Try these 5 strategies…

1:1s with your team – worthwhile or waste of time?

  What’s your reaction to that question: do you relish the time you spend having a 1:1 conversation with one of your team members to discuss their progress? Or do you find 1:1s a waste of time, a tick-box exercise? Or maybe, you find 1:1s a little uncomfortable? Welcome to your job. If you’ve progressed… Read more

6 signs that mentoring isn’t working – and what to do (Part 1)

When mentoring works well, it can benefit all involved: the mentee reaches their goal, and the mentor develops their management skills whilst supporting someone’s progress. Whether it’s within a workplace or via a professional body, benefits abound. However, there are times when mentoring doesn’t work well – for the mentee, their mentor and the people… Read more