“When am I going to get promoted?”

A tricky question and one that has tripped up many of us. Here’s some advice, based on words of wisdom I’ve read, heard about, or been fortunate enough to hear. Tread carefully ‘When will I get promoted?’ might not be the best way to start the conversation. There’s an assumption of ‘when’ not ‘if’; a… Read more

Teams A-Z

  Whether you’re working virtually with your team-mates, or getting together face-to-face, now’s a good time to recap what teams are all about. Here’s my A-Z of healthy, happy, high-performing teams. Accountability Successful team members hold themselves and each other accountable. They commit to the team’s plan. Belonging People identify with the team, its purpose,… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

What lessons can you learn from inspirational leaders?

Recently I’ve been leading Zoomly’s ‘How to develop your leadership style’ workshop quite a lot for different clients. One of the first tasks participants work on in is to consider the leaders who’ve inspired them. Time and again I observe teams discussing this somewhat hesitantly at first, but soon the tempo shifts to an inspirational… Read more

Help! My boss ghosts me

Ghosting. There’s a lot of it about. Having started on dating websites when an apparently keen potential date turns unresponsive for no apparent reason, the term is now widely applied in the workplace. Job applicants talk about the potential employee – and/or the agency they applied through – ghosting them. At the same time, recruiters… Read more

Help! My colleagues are in different time zones

  Technology never sleeps – and if we’re not careful, so can people working across different time zones. Whilst tech is a great enabler for dispersed teams, it can be a source of pressure and friction. The human element is sometimes missing and there are cultural issues to consider too. These 8 tips aim to… Read more

5 questions NOT to ask your mentor

Got a mentor? Lucky you! You are in a very fortunate position if you have someone to turn to, as well as your line manager, who knows the ropes. Typically, a mentor has experience that the mentee can learn from and importantly, they’re not directly responsible for the work you do. What that means is… Read more

2 effective sales tools: ears

The most effective sales tools we have are our ears. Yes, those lovely, funny shaped flappy things on each side of our head. When you’re in a selling situation, do you do more talking than listening? We often think of salespeople being ‘smooth talkers’ – yet being full of the blarney isn’t a great selling… Read more

7 tips for receiving feedback

I’ve written a lot about giving feedback, particularly in The Feedback Book. It’s an essential skill for anyone who works in a team and/or manages people in the workplace. Sometimes we need to remind ourselves that that feedback isn’t just given – it’s also received. How do you feel when a colleague says, “I’d like… Read more

7 Ways to learn and grow in 2020

Being a bit of a fan of learning, a new year always ushers in some new plan to learn…something. It seems I’m not alone. Why do we get the learning bug? We might want to: Boost career prospects with some Continuous Professional Development (CPD) Develop a skill Rekindle a childhood passion Deal with ‘unfinished business’… Read more