10 tips for writing emails that get read

In these difficult times, we’re all using a range of tech tools to communicate at the moment – which can only be a good thing. Video meetings, chat channels and instant messages all help. And yet for most of us, email is still our default communication tool. So I thought it might help to offer… Read more

Help! My colleagues are in different time zones

  Technology never sleeps – and if we’re not careful, so can people working across different time zones. Whilst tech is a great enabler for dispersed teams, it can be a source of pressure and friction. The human element is sometimes missing and there are cultural issues to consider too. These 8 tips aim to… Read more

6 ways to say ‘Thank You’

Investors in People (IiP) have just published their annual ‘Job exodus trends’. It makes essential reading for managers – though brace yourselves, it’s not pretty. Here’s a few headlines: 77% are stressed of respondents at work Over half are looking for another job 24% are unhappy at work The point that really stood out for… Read more

7 ways to keep your team motivated

  How can you tell your team is really motivated? What are the signs that say so? Do they show enthusiasm for their work, their colleagues and the wider organisation? Is there discretionary effort – going above and beyond what’s expected (as opposed to demanded)? Are they energised and engaged? Research old and new* backs… Read more

6 common complaints about meetings – and what to do about them

Whenever I run Zoomly’s ‘How to plan and prioritise’ workshop, as the group identifies their daily ‘time bandits’, meetings loom large. Typical comments are that they take too long and deliver too little. No wonder that people fiddle with their phones…Are they really an essential, valuable of getting things done? Or just a waste of… Read more

Difficult situations? Try these DOs & DON’Ts

‘How to handle difficult situations’ is one of the most popular topics on Zoomly’s menu of workshops. Based on the insights gained on both developing / delivering it and the contributions of hundreds of participants, here are some DOs and DON’Ts to help you when a situation gets difficult. DON’Ts Go for a ‘win’ at… Read more

Help! I’m stuck in a toxic team

Poor you, that doesn’t sound good. Yet what strikes me most is that you believe you’re stuck. Who says you must stick around and can’t leave? I wonder if you’re finding your present situation so tough you’re struggling to find ways through, around or out of it. If that’s the case, possibilities may not spring… Read more

After the idea generation…how to evaluate?

  The idea generation, or ‘brainstorm’ (or ‘thought shower’ as someone suggested recently) is done. You’ve got heaps of wild and wonderful ideas, concepts, and suggestions. So now what? A point that’s made crystal clear in Zoomly’s ‘How to brainstorm ideas’ workshop is the need to separate idea generation from idea evaluation. These are two… Read more

Help! My boss is a procrastinator

Participants in Zoomly’s workshops often hang back to ask me questions at the end, and I feel privileged to be asked.  The ‘How to manage upwards’ session is typical. I’ll always do what I can to help. Yet I’m acutely aware that I don’t work there and I’m not their manager. But I try to… Read more

7 tips for team motivation

“How do I motivate people?” is a question that we deal with early on in Zoomly’s bite-sized workshop on the topic, as well as how NOT to. There’s more to it than high-fiving people or telling them they’re ‘awesome’ – much more. A useful exercise is to think of when you’ve felt really motivated about… Read more